1. This policy sets out the returns policy for goods or services purchased through the online store operated by Supernaturalseeds.uk
2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging.
3. Some types of goods are exempt from being returned for a refund where they are perishable (e.g. food, flowers, newspapers, magazines) or where they are intimate or sanitary goods (like underwear), or where they are hazardous materials or flammable liquids or gases.
4. Other types of services cannot be returned for a refund, for example where the service begins as soon as you make the payment (e.g. a downloadable software product) or a gift card or gift wrapping service
5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us.
6. Our standard returns policy entitles you to a full refund of the purchase price and postage and packaging charges if you change your mind (i.e. the goods or services provided are not faulty or were not described properly) within 14 working days.
7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.
8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.
9. Once your return is received and inspected we’ll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.
10. If you haven’t received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn’t been received and then contact your bank as some banks or card companies take a number of days to credit your account.
11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).
12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.
EXCELLENT Based on 6 reviews Shannon Frost2024-04-22Trustindex verifies that the original source of the review is Google. Fast delivery. Excellent service. Very friendly amd helpful if you need any advise or help. I do recommend this website. I will be using it again :) Little Blue And Kira2024-04-09Trustindex verifies that the original source of the review is Google. Amazing customer service from Supernatural Seeds. Very nice to see a company put the amount of effort in they do with the parcels and extras. The seeds are second to none. You will not be disappointed ordering from this company ๐ Lucie2024-01-28Trustindex verifies that the original source of the review is Google. Highly recommend supernatural seeds. Ordered with them directly, the packaging is amazing and they included loads of freebies. will shaw2024-01-20Trustindex verifies that the original source of the review is Google. Super Natural Seeds put so much love and effort into your package youโll be happy to order from here - super easy ordering - rapid delivery A* 5* service all round Shaun Stapleton2024-01-19Trustindex verifies that the original source of the review is Google. Black cherry crush is beautiful and so was the UFOG ๐๐ป๐ฅ grew very solid! Will grow some more from super natural very soon! Highly recommended and great customer service Carlos Gonzealez2023-09-10Trustindex verifies that the original source of the review is Google. The Sour Orange was great you get the smell of citrus and sweet. Smoke is smooth and a bit more of the citrus comes through in the flavor one of the first tangerine/orange strains I've had that I actually enjoy.